The operational backbone of Al Nasser's omnichannel e-commerce across 7 markets. Eight integrated modules orchestrate the complete post-purchase journey — from order management and returns processing to delivery operations and driver dispatch. Complemented by two native mobile apps that extend the platform to warehouse floors and delivery routes.
Next.js 15 App Router with server components. shadcn/ui component library, TipTap rich text editor, Recharts analytics, MapLibre for delivery maps. Fully responsive with dark mode support.
Next.js API routes with Prisma ORM on Neon PostgreSQL. NextAuth.js session management with role-based middleware. Server actions for mutations.
Puppeteer for generating delivery notes, return receipts, and invoices. Resend for transactional emails — order confirmations, return status updates, driver notifications.
Shopify API for order sync. External carrier APIs for shipping. Barcode generation and scanning across web and mobile. Webhook receivers for real-time updates.
Full order lifecycle from Shopify sync through fulfillment. Status tracking, filtering, bulk actions, order notes, and timeline view.
Multi-step return workflows with approval chains. Reason categorization, refund tracking, warehouse receiving, and quality inspection logs.
Route planning with MapLibre maps. Delivery scheduling, zone management, capacity planning, and real-time shipment tracking.
Driver profiles, assignment engine, performance analytics, delivery history, and mobile app integration for field operations.
Internal ticketing system with TipTap rich text. Priority levels, assignment rules, SLA tracking, and resolution workflows.
Configurable approval chains and automated status transitions. Escalation rules, notification triggers, and audit logging.
5 distinct roles: Admin, Manager, Agent, Driver, Warehouse. Granular route-level and action-level permission guards.
Shopify order sync, carrier rate APIs, barcode generation, PDF document pipelines, and transactional email delivery.
Mobile app for delivery drivers to manage their daily routes, scan packages, capture signatures, and update delivery statuses in real time. Built with offline-first architecture for areas with poor connectivity.
9 screens: Login, Scan, Schedule, Orders, Order Detail, Map, Returns, Return Detail, Settings
In-store return processing app used by store and warehouse staff. Features a 4-step return wizard, barcode scanning, role-based tabs, and receipt generation in both A4 and thermal formats.
9 screens: Login, Order Lookup, Item Selection, Return Details, Confirmation, History List, History Detail, Scan (warehouse), Settings