Fayssal JILANI

Fayssal JILANI

Senior Ecommerce & Digital Transformation Leader

20+ years of experience scaling omnichannel businesses, driving 50% YoY growth, leading high-performing global teams across 7 markets.

20+
Years Experience
7
Markets
50%
YoY Growth

Driving Digital Transformation at Scale

20+
Years of Experience
7
Markets Worldwide
50%
YoY Growth in 2025
200K+
Products Managed

Proven expertise in ecommerce strategy, customer-centric product development, and omnichannel expansion across Kuwait, Qatar, Bahrain, Saudi Arabia, Iraq, Egypt, and Pakistan. With a strong focus on strategy execution, operational excellence, and revenue optimization, I lead high-performing global teams to deliver measurable business impact through digital innovation.

Major Projects

A decade of impactful digital initiatives

2025
Al Nasser Hypermarket Ecommerce Implementation
2024
Al Nasser Retail Ecommerce across 7 Countries (KW, QA, BH, KSA, IQ, EG, PK)
2023
Ecommerce Stack Replatforming — 200K+ Products, 100K+ Customers, 100K+ Orders
2021
National Post Office & Bank Initiative for Cashless Economy
2020
E-commerce App Doken — Checkout via SMS, Messenger & WhatsApp
2019
MyKia Connected Car Application (CRM integration, REST API)
2018
TryGoToMarket — Website & Storefront Builder (with Simvoly.com)
2017
Sayartech: Connected Car Solution, Fleet Management PRO & First Chatbot in Tunisia — with Ooredoo, Maghrebia & Wallys Cars

Skills & Competencies

Strategic Leadership

Ecommerce Strategy Digital Transformation Omnichannel KPI-Driven P&L Management Team Leadership Cost Optimization

Analytics & Marketing

GA4 Power BI Clarity Hotjar Google Ads Meta Ads Criteo TikTok Ads SEO CRO A/B Testing

Technical Skills

Shopify Plus Shopify Hydrogen Magento Medusa.js Custom Shopify Apps HubSpot Salesforce Klaviyo Azure AWS Vercel Cloudflare Redis Git Python

Project Management

Scrum Product Owner Agile Waterfall Six Sigma Backlog Management Sprint Planning Release Management

41 Projects Built

Shopify apps, web platforms, desktop tools, APIs, data pipelines, and automation scripts.

Professional Experience

Al Nasser – Faisal Al Rasheed Group
Group Ecommerce Manager
March 2022 — Present

Spearheaded the digital transformation of Al Nasser, launching omnichannel Ecommerce platform (Shopify Plus) with custom apps across 7 countries. Achieved 50% YoY revenue growth in 2025. Led a cross-functional global team of 20+ members. Owned P&L and budget accountability. Built partnerships with Qatar Airways, Jahez, Talabat, Noon.

TELEMATIK
Co-Founder & Product Owner
September 2012 — February 2022

Built IoT/SaaS products including Sayartech connected car solution in partnership with Ooredoo, Maghrebia Insurance & Wallys Cars. Led product vision, strategy, backlog and releases. Featured in Banque Tuniso-Koweitienne advertising campaign as Réseau Entreprendre laureate.

SOTUTREAUX
Business Process Manager
August 2010 — September 2012
KHROUF Enterprises
Project Manager
June 2008 — August 2010
CIGAFILTRE Group
Assistant Project Manager
March 2006 — May 2008
SERA
Assistant Manager
January 2005 — March 2006

Education & Certifications

Education

Master's Degree, Entrepreneurship

École Supérieure de Commerce de Tunis

2003 — 2005

Bachelor's Degree, Management

Institut Supérieur de Gestion de Tunis

1998 — 2003

High School Diploma, Mathematics

Lycée Pilote Bourguiba de Tunis

1991 — 1998

Certifications

Scrum Product Owner Accredited Certification2018
PMI Agile Product Owner: Foundations2023
Six Sigma Yellow Belt2024
Data Analyst Certification2024
PMI Project Management InstituteIn Progress

Awards & Leadership

Awards

🏆

Start'Act Accelerator Alumni

December 2015

🏆

Entreprises Magazine: Top 100 Managers Moving Business in Tunisia

November 2015

🏆

Laureate of Réseau Entreprendre Tunis

March 2013

Community Leadership

🌎

Zaghouan Vision 2040

Founder — 2020–2022

🎾

Club de Tennis de Zaghouan

Vice President — 2018–2021

❤️

Teslek Charity Organization

Member — 2009–2017

Let's Work Together

Whether you have a question or just want to say hello, I'll do my best to get back to you.

Location

Hawalli, Kuwait

Languages

English — C2 Arabic — Native French — Native Italian — A2