Fayssal JILANI

Fayssal JILANI

Senior Ecommerce & Digital Transformation Leader

20+ years of experience scaling omnichannel businesses, driving 50% YoY growth, leading high-performing global teams across 7 markets.

20+
Years Experience
7
Markets
50%
YoY Growth

Driving Digital Transformation at Scale

20+
Years of Experience
7
Markets Worldwide
50%
YoY Growth in 2025

Proven expertise in ecommerce strategy, customer-centric product development, and omnichannel expansion across Kuwait, Qatar, Bahrain, Saudi Arabia, Iraq, Egypt, and Pakistan. With a strong focus on strategy execution, operational excellence, and revenue optimization, I lead high-performing global teams to deliver measurable business impact through digital innovation.

Major Projects

11 years of shipping products — from IoT to e-commerce to AI

2026
Installments UX
Published on Shopify App Store, 4.7★ (126 Reviews), powering BNPL checkout across MENA
E-commerce
2025
Stlm
Full-stack marketplace for Kuwait: 6 portals, 81 pages, TAP Payments, courier app with Live Activities
Marketplace
2025
Al Nasser Hypermarket
Launched hypermarket e-commerce vertical: groceries & home goods online
E-commerce
2024
Al Nasser Retail
Scaled Shopify Plus to 7 countries: Kuwait, Qatar, Bahrain, Saudi Arabia, Iraq, Egypt, Pakistan
E-commerce
2021
Aswaq
National Post Office & Bank digital payments initiative: wallets, mobile payments, cashless economy
Fintech
2020
Doken
Social commerce app: checkout via SMS, Messenger & WhatsApp
Social Commerce
2019
myKia
Connected car app for Kia Tunisia: CRM integration, real-time vehicle telemetry
IoT
2018
TryGoToMarket
Drag-and-drop website & storefront builder (with Simvoly.com)
SaaS
2017
Sayartech PRO
White-label fleet management B2B solution, powered by Ooredoo
IoT
2017
Sayartech Chatbot
First conversational car assistant on Facebook Messenger in Tunisia
AI
2017
Sayartech
Connected car solution with Ooredoo, Maghrebia Insurance & Wallys Cars
IoT
2015
Fleetium
Real-time GPS fleet tracking & IoT SaaS platform (2,000+ vehicles)
IoT

Skills & Competencies

Strategic Leadership

Ecommerce Strategy Digital Transformation Omnichannel KPI-Driven P&L Management Team Leadership Cost Optimization

Analytics & Marketing

GA4 Power BI Clarity Hotjar Google Ads Meta Ads Criteo TikTok Ads SEO CRO A/B Testing

Technical Skills

Shopify Plus Shopify Hydrogen Magento Medusa.js Custom Shopify Apps HubSpot Salesforce Klaviyo Azure AWS Cloudflare Redis Git Python

Project Management

Scrum Product Owner Agile Waterfall Six Sigma Backlog Management Sprint Planning Release Management

Major Projects Built

Shopify apps, SaaS platforms, enterprise systems, and AI-powered tools.

Professional Experience

Al Nasser – Faisal Al Rasheed Group
Group Ecommerce Manager
March 2022 — Present

Spearheaded the digital transformation of Al Nasser, launching omnichannel Ecommerce platform (Shopify Plus) with custom apps across 7 countries. Achieved 50% YoY revenue growth in 2025. Led a cross-functional global team of 20+ members. Owned P&L and budget accountability. Built partnerships with Qatar Airways, Jahez, Talabat, Noon.

TELEMATIK
Co-Founder & Product Owner
September 2012 — February 2022

Built IoT/SaaS products including Sayartech connected car solution in partnership with Ooredoo, Maghrebia Insurance & Wallys Cars. Led product vision, strategy, backlog and releases. Featured in Banque Tuniso-Koweitienne advertising campaign as Réseau Entreprendre laureate.

SOTUTREAUX
Business Process Manager
August 2010 — September 2012
KHROUF Enterprises
Project Manager
June 2008 — August 2010
CIGAFILTRE Group
Assistant Project Manager
March 2006 — May 2008
SERA
Assistant Manager
January 2005 — March 2006

Education & Certifications

Education

Master's Degree, Entrepreneurship

École Supérieure de Commerce de Tunis

2003 — 2005

Bachelor's Degree, Management

Institut Supérieur de Gestion de Tunis

1998 — 2003

High School Diploma, Mathematics

Lycée Pilote Bourguiba de Tunis

1991 — 1998

Certifications

Awards & Leadership

Awards

🏆

Start'Act Accelerator Alumni

December 2015

🏆

Entreprises Magazine: Top 100 Managers Moving Business in Tunisia

November 2015

🏆

Laureate of Réseau Entreprendre Tunis

March 2013

Community Leadership

🌎

Zaghouan Vision 2040

Founder — 2020–2022

🎾

Club de Tennis de Zaghouan

Vice President — 2018–2021

❤️

Teslek Charity Organization

Member — 2009–2017

Don't just take my word for it...

Ask AI instead 😉

Here's what ChatGPT had to say

"A growth-oriented e-commerce leader with entrepreneurial DNA and strong technical literacy, capable of building and scaling digital businesses across markets."
— ChatGPT
Business-first Technologist Hybrid: Business + Tech + Product Uses tech to solve business problems Focuses on impact, not tools

Try it yourself

Entreprises Magazine — 100 personnalités qui font bouger le business en Tunisie

Featured among "100 personalities driving business in Tunisia"

Entreprises Magazine — November 2015

Let's Work Together

Whether you have a question or just want to say hello, I'll do my best to get back to you.

Location

Hawalli, Kuwait

Languages

English — C2 Arabic — Native French — Native Italian — A2
CV — Fayssal JILANI